Who are we

We’re a cloud-kitchen from the house of Prime Eateries Pvt. Ltd.Ashet. Gyro. Falafel. We bring you unputdownable Middle-Eastern
chicken, lamb and vegetarian delicacies, served in the famous
New York street-food style.

Terms and Conditions

Personal Information
‍At registration on the Site, DirectWholeSale.store  may collect the following personally identifiable information about you: Name, email address, mobile phone number, contact details, Postal code, age, gender, occupation, education, etc. and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

Eligibility
Services of the Site would be available to only select geographies in India. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users.
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Pricing
All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery not additional charges will be collected or refunded as the case may be at the time of the delivery of the order.
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Cancellation by Site / Customer
You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
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Property Rights
All content on DirectWholeSale.store including, but not limited to, design, text, graphics, interfaces, and the selection and arrangement thereof, and all software are the property of DirectWholeSale.store. DirectWholeSale.store authorizes you to view and copy for the sole purpose of placing an order with DirectWholeSale.store, for your personal use, provided that you preserve any copyright or other proprietary notices. Any other use of materials on DirectWholeSale.store, including, but not limited to, reproduction, modification, distribution or publication for any commercial or public purposes, without the prior written permission of DirectWholeSale.store is strictly prohibited.
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Termination
DirectWholeSale.store may suspend or terminate your access to the Service at any time for any reason with or without notice to you.
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Disclaimer
Your use of the DirectWholeSale.store and the internet is entirely at your own risk. The DirectWholeSale.store and its contents are provided on an "as is", "as available" basis and to the fullest extent permitted by law. DirectWholeSale.store disclaims all presentations and warranties, including, but not limited to, warranties as to the availability, accuracy or content of information, products or services, and warranties of title, non-infringement, merchantability or fitness for a particular purpose. DirectWholeSale.store does not warrant that the functions provided by DirectWholeSale.store will be uninterrupted or error-free, or that DirectWholeSale.store or the server that makes it available are free from viruses or other harmful components. Neither DirectWholeSale.store nor any of its directors, employees, agents, licensors or merchants (collectively, its "associates") shall be liable for damages of any kind, including, but not limited to, direct, indirect, incidental, punitive and consequential damages, arising from your use of, or inability to use DirectWholeSale.store, the internet or for any other claims related in any way to your relationship with DirectWholeSale.store.
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Applicable law
This site is created and controlled by Maple Foods. The laws of India shall apply and courts in Pune shall have jurisdiction in respect of all the terms, conditions and disclaimers. Maple Foods reserves the right to make changes to the website and the terms, conditions and disclaimers at any time and without information to the customers/users of the services/website of DirectWholeSale.store. Users are advised to regularly check for any amendments or updates to the terms and conditions contained herein.

Privacy

Directwholesale.store respects your privacy. This Privacy Policy provides the manner your data is collected and used by Directwholesale.store on the Site. Directwholesale.store ("We" or "Us" or "Our") owns and operates www.directwholesale.store ("Website"). As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By visiting directwholesale.store, you are accepting and consenting to the practices described in this Privacy Notice.

What Personal Information About Customers Does Directwholesale.store gather?
The information we learn from customers helps us personalize and continually improve your shopping experience. We also use this information to improve our platform, prevent or detect fraud or abuses of our website. We receive and store any information you enter on our website or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our platform, and communicating with you. We receive and store certain types of information whenever you interact with us. By using or continuing to use the site you agree to our use of your information (including sensitive personal information) in accordance with this Privacy Notice, as may be amended from time to time by Directwholesale.store in its discretion. You also agree and consent to us collecting, storing, processing, transferring and sharing information (including sensitive personal information) related to you with third parties or service providers for the purposes as set out in this Privacy Notice. We may be required to share the aforesaid information with government authorities and agencies for the purposes of verification of identity or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences. You agree and consent for us to disclose your information, if so required under the applicable law.
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What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as recommended for you, personalized advertisements on other Websites and storage of items in your Shopping Cart between visits. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, because cookies allow you to take advantage of some of our essential features, we recommend that you leave them turned on.
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Does Directwholesale.store share the Information it receives?
Information about our customers is an important part of our business and we are not in the business of selling it to others.
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Policy updates
Directwholesale.store reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.

Cancellation and Returns

Cancellation
You as a customer can cancel your order anytime, by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders.

Return & Refunds
We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and immediately return you the cash.

Modification of Terms & Conditions of Service
Directwholesale.store may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.

You Agree and Confirm
That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Directwholesale.store for redelivery shall be claimed from you. You will provide authentic and true information in all instances where such information is requested of you. Directwholesale.store reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

FAQ(s)

Q. Why should I buy groceries on DirectWholeSale.store?
Shopping on DirectWholeSale.store is all about Convenience, Quality, Savings, Discounts and offers.

Q. How can I register?
You can register by clicking on the "Sign Up" tab at the top right corner of the homepage. Please provide the information in the form that appears. Filling the form will help you avoid filling delivery address info each time you shop with us.

Q. What are delivery slots?
Delivery slots are time slots during which you will receive your order. There are different time slots from which you can choose one of them as per your convenience.

Q. How do I contact customer service?
Our customer service team is available from 11.00 AM to 7.00 PM all seven days of week. They can be reached at care@directwholesale.store

Q. What do I do if an item is defective (broken, leaking, and expired)?
We have a no questions asked return policy. In case you are not satisfied with a product received by you, you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.

Q. I would like to suggest some products. Who do I contact?
If you are unable to find a product or brand that you would like to shop for, please write to us at care@directhwholesale.com and we will try our best to make the product available to you.

Q. How will I get my money back in case of a cancellation or return? What are the modes of refund?
The amount will be refunded to you in cash as soon as possible. In case of credit card payments we will credit the money back to your credit card. Please contact customer support for any further assistance regarding this issue.

Q. Do you deliver in my area?
You can check delivery availability at a Pin code on Product Pages and on Check out page.

Q. What is the Minimum order for Delivery?
There is no minimum order for delivery but we charge a nominal delivery charge of Rs. 25/- for orders below Rs. 500/- in value.